Rabi Chitrakar
Mobile Number: 1-571-276-5683
Email: chitrakar.rabi@gmail.com
As the Director, IT (PMO) at Revature, I transform IT delivery processes by conceptualizing, deploying, and institutionalizing standardized methodologies and tools that increase operational efficiency and project effectiveness. With over 15 years of experience in the IT industry, I have successfully delivered complex enterprise IT projects that meet and exceed customer expectations and federal compliances in various domains, such as identity theft protection, cloud infrastructure, and ERP systems. I also manage a dynamic team responsible for both project management and business system analysis, overseeing meticulous requirement gathering, documentation, issue analysis, and testing. I coach and mentor a highly skilled and motivated team, as well as partner with vendors, offshore outsourcing companies, and executive leadership to align IT strategies with business goals. I am passionate about leveraging technology to create value, innovation, and impact for businesses and society.
- Education & Certifications
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Certifications
AWS Certified Cloud Practitioner: March 2022 Scrum Master: March 2021 -
Education
MS, Information Systems: Strayer University BS, Information Systems: Strayer University - Experience
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Director, IT (PMO) Revature - September 2022 - Present
- Conceptualized, deployed, and institutionalized standardized methodologies and tools, resulting in a significant increase in operational efficiency and project effectiveness within the IT department.
- Orchestrated end-to-end talent management, from strategic recruitment and skillful hiring to comprehensive coaching and mentoring, leading to the development of a highly skilled and motivated team.
- Expertly managed a dynamic team responsible for project management processes, methodologies, and business system analysis, resulting in streamlined project lifecycles and improved project outcomes.
- Led the seamless end-to-end project management for the implementation of Workday HCM and Global Payroll, delivering a transformative solution that enhanced HR and payroll operations.
- Collaborated closely with cross-functional teams, stakeholders, and vendors to meticulously plan, execute, and monitor the implementation project, ensuring alignment with organizational goals and objectives.
- Devised and executed a comprehensive project plan, achieving milestones on or ahead of schedule, and managing project budgets and resources efficiently.
- Streamlined communication channels between technical and non-technical stakeholders, facilitating a clear understanding of project status, challenges, and opportunities for senior leadership.
- Ensured compliance with data security standards, privacy regulations, and industry best practices throughout the project lifecycle, safeguarding sensitive employee information.
VP Solutions Delivery Aura - Oct 2019 - May 2022
- Influenced annual revenue of $150M spearheading a 30-person software development group for 100+ projects including interviewing, hiring, training, planning, resource allocation, performance management, and problem resolution.
- Managed $7M annual operations, $1M capital budgets, and 15-person ITOps group supporting a production environment with 2+ million customers resolving issues impacting network, systems engineering, telecommunications, data centers.
- Co-directed 100+ individuals and vendors to develop innovative identity theft protection solutions, software applications, and systems infrastructure servicing 2M+ members.
- Fostered 30+ vendor relationships including contract negotiations and pricing structure. Partnered with third party consulting farms to supplement in-house resources delivering cost-effective business solutions.
Sr. Directr of Solutions Delivery Aura – Nov 2015 - Oct 2019
- Decreased costs 50% and improved reliability 60% when transitioned on-premises systems to cloud infrastructure.
- Reduced defect rates 20%, sprint release cycle 50% percent, and LOE estimation cycle time 66% by establishing metrics measuring staff productivity, coding quality, and process effectiveness in collaboration with Project Management Office.
Director of Solutions DeliveryAura - Aug 2012 – Nov 2015
- Transitioned to Agile development methodologies making by establishing IT best practices, governing operations including information security, strategic direction, regulatory compliance, budgetary constraints including PCI and SOX.
- Grew software development teams of up to 100 US on-shore and India off-shore scaling for ~20 projects in financial institutions.
Sr. QA Manager Aura – Aug 2010 – Aug 2012
QA Manager Aura - Aug 2004 – Aug 2010
- References
- Available on request